Frequently Asked Questions

How does the glow work?

Luminous materials absorb light and release it in the dark. Charge your piece under bright light for the strongest effect.

How long does the glow last?

The glow is brightest immediately after charging, then gradually fades. Re-expose it to light to recharge it. Results vary with the light source, charge time, material, and color.

How should I care for my piece?

Avoid harsh chemicals, prolonged water exposure, and abrasive cleaners. Wipe your piece with a soft cloth and store it dry when not in use.

Are Black Lume pieces handmade?

Many pieces are made and finished in small batches. Check each product page for its specific materials and production details.

When will my order ship?

Processing estimates are shown on the product page when available. You will receive tracking information after your order ships.

Need more help?

Use our Contact page and we will help you with sizing, product questions, or an existing order.